At SolaX, we are committed to protecting your privacy and safeguarding the information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website, products, and services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us, including but not limited to:

Name
Email address
Phone number
Billing and payment information
Utility bills, usage information, and rate-plan details you submit for savings estimates or bill analysis
Service address
Information submitted through contact forms, quote requests, purchases, or other communications

Usage Data

We automatically collect certain information about your interaction with our website, including:

IP address
Device type
Browser type
Pages visited
Referring URLs
Time spent on our website
Other website analytics data

This information helps us understand how visitors use our website and improve our services.

Why We Collect Your Information

We collect information in order to:

Provide estimates and services
Prepare bill analyses and savings estimates using the utility, rate-plan, and usage information you provide
Process transactions and fulfill orders
Respond to questions and customer support requests
Improve our website, products, and customer experience
Send important service-related communications
Send promotional offers and marketing communications (only where permitted)

How We Use Your Information

To Provide and Improve Our Services

Your information is used to process transactions, fulfill orders, respond to inquiries, schedule appointments, prepare bill analyses and savings estimates using the utility, rate-plan, and usage information you provide, and improve the quality and performance of our services.

Communications

We may use your contact information to send:

Appointment confirmations
Estimate updates
Service notifications
Customer support communications
Promotional emails or text messages (where you have provided consent)

You may opt out of promotional communications at any time.

SMS Communications

If you provide your mobile phone number and consent to receive text messages, SolaX may send:

Appointment reminders
Service updates
Estimate notifications
Account-related communications
Promotional or marketing messages (only if you have opted in)

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP to any text message. For assistance, reply HELP or contact us at Jason@solaxusa.com.

SMS consent is not shared with third parties or affiliates for their own marketing purposes.

Analytics and Optimization

We analyze website usage data to better understand customer behavior, improve website performance, and enhance user experience.

Sharing Your Information

Third-Party Service Providers

We may share your information with trusted third-party providers who assist us in:

Payment processing
Website hosting
Customer communications
Appointment scheduling
Business operations
Service delivery

These providers are contractually required to maintain the confidentiality and security of your information.

Legal Compliance

We may disclose information if required by law or when necessary to:

Comply with legal obligations
Protect our legal rights
Protect the safety of our customers
Prevent fraud or unlawful activity

We do not sell your personal information.

Security

SolaX uses reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to maintain a secure environment, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Access

You may request access to the personal information we maintain about you.

Correction

You may request that inaccurate or incomplete information be corrected.

Deletion

You may request deletion of your personal information, subject to applicable legal or regulatory retention requirements. To submit an access, correction, or deletion request, please contact us using the information below.

Marketing Opt-Out

You may opt out of marketing emails by following the unsubscribe instructions included in those emails. You may opt out of text messages at any time by replying STOP.

Cookies

Our website uses essential storage to keep core features working and to remember your privacy choices. With your permission, we may also load optional tools for analytics and customer-support chat.

Essential storage: supports core site functionality and remembers your choices
Analytics: helps us understand visits and improve the site
Chat: loads the customer-support chat widget when enabled

Optional tools are not loaded until you choose them. You can change your optional choices at any time using the Privacy choices link in the website footer. You may also manage cookies through your browser settings, although doing so may affect certain website features.

Changes to This Privacy Policy

SolaX may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance regarding your personal information, please contact us:

SolaX
Email: support@solaxusa.com